Refund and Returns Policy

Thank you for shopping at Renner LLC (rennerllc.shop). We strive to ensure your complete satisfaction with our home decor art products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns Eligibility

You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
- Unused, in its original condition
- In the original packaging (including any certificates or accessories)
- Accompanied by proof of purchase (order number or receipt)

Note: Custom-made, personalized, or final-sale items are not eligible for return unless damaged or defective.

2. How to Initiate a Return

To start a return, please contact us at:

Email: justin@rennerllc.shop
Phone: +1 9282275011

Provide your:

Order number
Product details
Reason for return

We will respond with return instructions, including the shipping address for returns.

3. Return Shipping Costs

Customer Responsibility: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).
Original Shipping Fees: Non-refundable unless the return is due to a mistake on our part.
International Returns: Customers are responsible for any customs fees, taxes, or return shipping costs.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds:
- Processed within 5-10 business days
- Issued to the original payment method (excluding shipping fees unless the return is our fault)
Late or Missing Refunds: If you haven’t received your refund within 10 business days, contact your bank or payment provider first, then reach out to us.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us with your order details, and we will guide you through the process.